At Starlings, we strive to provide the best internet services and customer experience. However, we understand that situations may arise where a customer may seek a refund for certain services or charges. This Refund Policy outlines the conditions under which a refund may be issued, the process for requesting a refund, and the applicable terms.

​

By using our services, you agree to the terms set forth in this Refund Policy.

​

1. Eligibility for Refunds

Refunds are typically issued under the following conditions:

​

a) Overpayment or Double Payment

• If a customer accidentally makes a double payment or overpays, a refund will be issued for the excess amount, subject to verification.

​

b) Service Interruptions or Downtime

• Refunds or credits may be offered in case of service disruptions, interruptions, or unavailability of internet service due to Starlings issues. The refund amount will be calculated based on the duration of the outage and the service plan.

• Service interruptions due to reasons beyond the Starlings control (e.g., natural disasters, power outages, government actions) may not be eligible for a refund.

​

c) Incorrect Billing

• If the customer is billed incorrectly (e.g., charges for services not availed, incorrect billing cycle), a refund for the incorrect charges will be processed.

​

d) Refunds for Prepaid Plans

• For prepaid services, refunds are generally not provided for any unused portion of the prepaid period, except in cases where the service is cancelled due to Starlings error or fault.

​

2. Non-Eligibility for Refunds

Refunds will not be issued under the following circumstances:

• Change of Mind or Dissatisfaction: If the customer chooses to cancel the service simply due to a change of mind or dissatisfaction with the service (unless service level commitments are unmet).

• Service Usage: If the customer has used the service during the billing period, a refund will not be issued.

• Late Payment Fees: If the customer fails to pay bills on time and is charged a late fee, no refund will be given for the late payment fee.

• Third-Party Charges: Refunds are not applicable for charges related to third-party services or payments processed through third-party platforms.

​

3. How to Request a Refund

• Contact Customer Support: Customers who believe they are eligible for a refund should contact our customer support number or via email.

• Details to Provide:

  • Account information (e.g., username, customer ID)

  • Payment details (e.g., transaction ID, payment method)

  • The reason for requesting a refund

  • Any supporting documentation or evidence (e.g., screenshots, payment receipts)

• Response Time: Our team will acknowledge the refund request within 3 business days and process the refund request within 7 business days after verification.

​

4. Refund Method

• Refund Mode: Refunds will be processed to the same payment method used for the original transaction (e.g., credit card, bank transfer, wallet).

• Refund Amount: The amount refunded will depend on the nature of the request, and may include full or partial reimbursement based on the circumstances.

• Processing Fees: Any processing fees or administrative costs incurred by the Starlings may be deducted from the refund amount (in case of certain services like installation fees or early termination).

​

5. Refund Processing Time

• Processing Time: Refunds will be processed within 7 business days from the approval of the refund request.

​

6. Service Cancellation

• Customers who wish to cancel their subscription before the billing cycle ends may do so by contacting customer support.

• Cancellation Process: Customers can cancel the service either through the online portal, by calling customer support, or via email.

• Refund for Cancellations: Refunds for cancellations will be processed only if the customer is eligible (e.g., if the service is not used or if the service disruption was due to the Starlings fault).

• If the service is cancelled due to non-payment or violation of terms, no refund will be issued.

​

7. Changes to the Refund Policy

• Starlings reserves the right to modify or amend this Refund Policy at any time. Customers will be notified of any material changes to the policy via email or through notices on our website.

• If a customer continues to use our services after such modifications, it will be deemed as acceptance of the revised terms.

​

8. Contact Information

For any queries regarding refunds or to request a refund, please contact our customer support team:

• Email: info@Starlingsgoa.com

• Phone Number: 8327 000055

• Customer Support Portal: customer.Starlingsgoa.com